Terms and Conditions

1. Acceptance of Terms By accessing or using the website (https://inziranziza.com) or any services provided by Inzira Nziza Services Company Ltd (“Company”, “we”, “us”), you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Website or services.

2. Description of Services Inzira Nziza Services Company Ltd is a professional cleaning, sanitation, and waste management company based in Kigali, Rwanda. We offer a range of services including:

• Residential Cleaning: Deep cleaning, regular maintenance cleaning, and post-construction cleaning.

• Commercial Cleaning: Services for office spaces, retail stores, and hospitality venues.

• Specialized Sanitation Services: Disinfection and sterilization, waste management solutions (which may include aspects of garbage collection), and restroom hygiene services.

• Outdoor Cleaning: Grounds maintenance, pressure washing, and window and façade cleaning.

• Waste Management and Garbage Collection

Detailed information about our service offerings is available on our Website.

3. User Obligations

• Accurate Information: You agree to provide complete and accurate information when booking our services or requesting a quote.

• Account Security: If you create an account or use our Client or Agent Dashboard, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

• Lawful Use: You shall use our Website and services only for lawful purposes and in accordance with these Terms and Conditions.

4. Service Scheduling and Cancellations

• Scheduling: Service bookings can be made via our Website using the “Request a Quote” feature or by contacting our customer service.

• Cancellation Policy: Cancellations must be made at least [insert notice period, e.g., “24 hours”] prior to the scheduled service. Late cancellations or no-shows may incur a cancellation fee.

5. Payment Terms

• Pricing: All service fees are listed on our Website and are subject to change without notice. The latest pricing information is always available online.

• Payment Methods: We accept payment via mobile money, cash, bank transfers, and any other methods specified on our Website.

• Payment Due: Payment is due upon completion of the service unless other arrangements have been agreed upon in advance.

6. Service Limitations and Liability

• Quality Assurance: We strive to provide high-quality and reliable services. However, Inzira Nziza Services Company Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

• Force Majeure: We are not responsible for delays or service interruptions caused by events beyond our control (e.g., natural disasters, strikes, or other force majeure events).

• Disclaimer: All services are provided on an “as is” basis without any express or implied warranties, except as required by law.

7. Intellectual Property All content on our Website—including text, graphics, logos, images, and software—is the property of Inzira Nziza Services Company Ltd and is protected by applicable intellectual property laws. You are granted a limited, non-transferable license to access and use the Website for personal, non-commercial purposes only.

 

8. Privacy Policy Your privacy is important to us. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated herein by reference. By using our Website and services, you consent to the practices described in our Privacy Policy.

 

9. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of Rwanda. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in Rwanda.

 

10. Modifications to Terms and Conditions Inzira Nziza Services Company Ltd reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our services following any modifications constitutes your acceptance of the revised terms.

 

11. Contact Information For any questions, concerns, or further information regarding these Terms and Conditions, please contact us at: Inzira Nziza Services Company Ltd Kigali, Rwanda Email: info@inziranzi.com Phone: +250788210826

 

 12. Miscellaneous

• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.

• Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Inzira Nziza Services Company Ltd regarding your use of our Website and services, superseding any prior agreements.